Wednesday, November 19, 2008

This Post is for Anyone Who Googles this Person and Will see How Cheeky They Are and Will Know the Truth!

The following is the list of correspondence from the renters and the rental peeps, who apparently suck. Keep reading, it's gets good...

Sent: Tuesday, October 14, 2008 12:38 PM
To: csthilaire@bellsouth.net
Subject: HomeAway inquiry about Dominica 168208 from Myrna Sullivan

Dear Cecilia St Hilaire,

Myrna Sullivan has sent the following inquiry about property number 168208 in Dominica.

A couple of questions for you... Does the $35 additional person charge apply to a 2 yr old child? How far is this property from the airport, and how far from Roseau? Also, what type of vehicle is available for use and at what rate? Thank you.


On Tue, Oct 14, 2008 at 11:47 AM,
Cecilia A St Hilaire csthilaire@bellsouth.net wrote:

there is no charge for the child...for rental of car contact: roadrunnerrental@cwdom.dm or google road runner dominica. We do not have a car available

The airport is way out of town...the trip to Roseau is approximately 1 hour. The property is 12 mins from Roseau. Let me know specifically how many adults and how many children and I will give you an approximate total.

Please feel free to contact me should you need any additional info.

Cecilia

Sent: Tuesday, November 18, 2008 2:12 PM
To: Cecilia A St Hilaire

Subject: Re: HomeAway inquiry about Dominica 168208 from Myrna Sullivan


We aren't even in the house we booked!

Since you have deleted our guest book entry we have posted to our personal blog- you cannot delete that.

When anyone googles your name, Champs Fleur or Dominica- they will come across our blog and they will see photo's of what we experienced this week.

AMAZING HOW FAST SHE RESPONDED TO THE ABOVE E-MAIL.....

Tue, Nov 18, 2008 at 2:35 PM
Cecilia A St Hilaire csthilaire@bellsouth.net wrote:

Lady, I am not use to these kinds of attacks. When your daughter contacted me, I told her that the property was sold and that I had another. I referred you to the website and she agreed. It is unfortunate that you are not having a good experience. You seem to be bent on attack and I am not going to feed into that. The bugs were not intentionally placed in the property. Now for the record, we strive on meeting the needs of our guests and we always have. When you checked into the property, you should have notified me immediately that you were having issues and I would have resolved them immediately. You waited 8 days and now you are waging war. As I said, I am going to have nets installed today and I am also working on having an exterminator come immediately. In the Caribbean we are not use to attacks. Enjoy your day!


Sent: Tuesday, November 18, 2008 2:55 PM
To: Cecilia A St Hilaire csthilaire@bellsouth.net
Subject: Re: HomeAway inquiry about Dominica 168208 from Myrna Sullivan

I'm sorry you feel attacked- but these are the facts and people should be able to make an informed decision about their accommodations before they spend almost $2000

We appreciate the effort you are going to now to remedy this situation- but we made it known to Cecilia on Thursday that we had a problem with the insects, and again to William when he delivered a properly working television on Saturday. It was only after speaking to the people we knew down here that we realized that we SHOULD have had mosquito nets. We are not from this climate- therefore we didn't know.

Also- nowhere in the above correspondence do we see any mention that the original property we inquired about was booked- just that you had another inquiry.

Again, I'm sorry you feel attacked- but we call it consumer information where we come from. I will be contacting VRBO and HomeAway about your business practices and their policy about deleting comments when guest books are reset. Too much money has been spent to just let this go- and we feel other consumers should have the benefit of reading our feedback. I'm sorry if you disagree.

A very pleasant day to you too!

Tue, Nov 18, 2008 at 7:10 PM
Cecilia St Hilaire csthilaire@bellsouth.net wrote:

The issues are now resolved. Do enjoy the rest of your stay

Cecilia St Hilaire
sent from my blackberry

Date: Tue, Nov 18, 2008 at 7:17 PM
Subject: Re: HomeAway inquiry about Dominica 168208 from Myrna Sullivan
To: Cecilia St Hilaire csthilaire@bellsouth.net


Sadly, most of the issues remain unresolved.

Yes, the exterminator was here today... and we greatly appreciate that.

But there is still no mosquito netting, the tub is still broken and the shower in-between the adjoining rooms is still missing a knob, so it too is unusable.



Sounds cheeky to me! So hopefully in the end these peeps will lose some business. What's fair is fair. Don't worry folks, they will be flying into Puerto Rico on Thursday. Civilization!

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